Refund & Return Policy

Our Satisfaction Guarantee

We believe in the quality of our work. Every hand-crafted bouquet is prepared fresh on the day of delivery using premium blooms from local Perth growers. If anything falls short of your expectations, we’re here to resolve it immediately.

What Our Guarantee Covers

Forrestfield Florist guarantees that all flower arrangements will be delivered fresh, beautiful, and in excellent condition throughout Forrestfield, Wattle Grove, High Wycombe, Lesmurdie, Kalamunda, Maida Vale, Carmel, and surrounding suburbs in Western Australia.

If your flowers don’t meet any of these standards, please contact us within 24 hours of delivery with details and photos. We’ll arrange a replacement delivery or full refund immediately.

Return & Refund Process

If you’re unsatisfied with your flower delivery to Forrestfield or surrounding suburbs, our return and refund process is simple, transparent, and hassle-free.

Refund Timeline & Methods

Refunds are issued to your original payment method:

• Credit/Debit Card: Refund appears in your account within 5–7 business days
• PayPal: Refund processed within 24 hours; may take 3–5 days to appear in your account
• Apple Pay / Google Pay: Refund reflects in your linked account within 5–7 business days
• Bank Transfer: Refund processed within 5–7 business days for orders in Forrestfield and surrounding suburbs

Once the refund is approved, we’ll send you a confirmation email with the transaction ID. If you don’t see the refund within the timeframe, please contact us immediately.

Conditions & Limitations

Our 100% satisfaction guarantee applies to flower deliveries across Forrestfield, Wattle Grove, High Wycombe, and surrounding suburbs. However, there are some important limitations to understand:

Refunds and replacements are available for:

• Flowers arriving damaged, wilted, or in poor condition to any Forrestfield area address
• Incorrect arrangement design or missing flowers compared to your order
• Delivery failures or missed same-day delivery windows (for orders placed before 4 PM cutoff)
• Quality issues with add-on gifts (chocolates, balloons, cards) included with your flower delivery
• Delivery to incorrect address (if Forrestfield florist error caused misdelivery)

Refunds and replacements are NOT available for:

• Change of mind after flowers have been arranged and prepared for delivery in Forrestfield
• Recipient refusal to accept delivery to their Wattle Grove or surrounding suburb address
• Damage caused after delivery (mishandling, exposure to extreme heat, improper care)
• Natural wilting after 5–7 days of normal home display (flowers are living products)
• Requests more than 48 hours after delivery to Forrestfield area addresses
• Orders cancelled after flowers have been arranged (custom arrangements are non-refundable)
• Recipient allergies or personal preferences not mentioned at time of order

How to Report Issues

To qualify for a refund or replacement for your flower delivery in Forrestfield or surrounding suburbs, you must report the issue within 24 hours of receiving your arrangement. Here’s what to do:

Special Order Refund Policy

Custom and special arrangements (wedding flowers, event florals, corporate arrangements, sympathy designs) for Forrestfield, Wattle Grove, and surrounding suburbs have specific cancellation policies:

• Cancellation 7+ days before delivery: 75% refund issued
• Cancellation 3–6 days before delivery: 50% refund issued
• Cancellation less than 3 days before delivery: No refund (flowers already prepared)
• After arrangement begins: No refund available for custom designs

For wedding flowers, corporate events, or large custom orders being delivered to venues in Forrestfield or the Wattle Grove area, please discuss cancellation terms when placing your order. Custom arrangements represent significant preparation time and material investment.