Privacy Policy

About This Privacy Policy

Forrestfield Florist is committed to protecting your privacy and ensuring you have a positive experience on our website and when ordering flowers in Forrestfield, Western Australia. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2020.

This Privacy Policy applies to all personal information collected when you visit forrestfieldflorist.com.au, place a flower delivery order in Forrestfield or surrounding suburbs (Wattle Grove, High Wycombe, Maida Vale, Kalamunda, Lesmurdie, Wungong, Carmel, and surrounding Perth areas), contact us by phone or email, or interact with our business in any way.

Information We Collect

Forrestfield Florist collects personal information only when necessary to provide our flower delivery service and improve your experience. The information we collect may include:

• Contact Information: Your name, email address, phone number, and residential address in Forrestfield, WA or delivery suburbs
• Delivery Details: Recipient name, delivery address, special delivery instructions, and access codes for gated properties
• Payment Information: Credit card details, bank account information, and transaction history (processed securely via encrypted payment gateways)
• Order Preferences: Your flower choices, colour preferences, occasion type, and any previous orders from Forrestfield Florist
• Communication: Your messages, notes for floral arrangements, and any correspondence with our florist team
• Technical Data: Browser type, IP address, pages visited, and device information (for website functionality and security)

We do not collect sensitive personal information such as health details, religious beliefs, or financial information beyond what is necessary for payment processing.

How We Use Your Information

Forrestfield Florist uses your personal information solely for legitimate business purposes related to flower delivery in Forrestfield and surrounding areas:

• Processing and fulfilling your flower delivery orders within Forrestfield, WA
• Arranging same-day delivery and coordinating with our delivery team
• Sending order confirmations, delivery updates, and receipt emails
• Responding to customer inquiries and providing customer support
• Improving our website functionality and flower delivery service quality
• Personalising your experience and recommending flowers suited to your preferences
• Complying with legal obligations and resolving disputes

We will never use your information for unsolicited marketing unless you have explicitly opted in to receive promotional emails about flowers, seasonal specials, and Forrestfield Florist news.

Sharing & Third Parties

Your privacy is paramount. Forrestfield Florist does not sell, rent, or trade your personal information with third parties for marketing purposes. We only share your information when absolutely necessary to deliver your flowers:

• Delivery Partners: We share your delivery address and contact number with our trusted local delivery team to arrange Forrestfield flower delivery
• Payment Processors: Payment information is processed through secure, PCI-compliant third-party gateways and is not stored on our website
• Florists & Arrangement Partners: We share order details with our in-house florists and any external flower suppliers for arrangement creation
• Legal Compliance: We may disclose information if required by law, government agencies, or to protect against fraud

Security & Data Protection

Forrestfield Florist implements industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure:

• SSL Encryption: All data transmitted through our website is encrypted using Secure Sockets Layer (SSL) technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant secure gateways; we never store full credit card details
• Access Controls: Personal information is accessible only to authorised Forrestfield Florist staff members who need it to fulfil orders
• Data Storage: Your information is stored on secure, password-protected servers with automatic backups
• Regular Updates: Our website security systems are regularly updated to protect against emerging threats

While we take every reasonable precaution, no online transmission is 100% secure. Please contact us immediately at info@forrestfieldflorist.com.au if you suspect any unauthorised access to your account.

Your Rights & Choices

Under the Australian Privacy Act, you have the right to access, correct, and request deletion of your personal information held by Forrestfield Florist:

• Right to Access: You can request access to all personal information we hold about you
• Right to Correction: You can request we correct inaccurate or incomplete information
• Right to Deletion: You can request deletion of your information (subject to legal retention requirements)
• Right to Object: You can opt out of marketing emails and communications at any time
• Right to Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact Forrestfield Florist using the contact details below. We will respond to your request within 30 days in accordance with Australian privacy laws.

Cookies & Website Tracking

Forrestfield Florist uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our website. Cookies are small files stored on your device that help us remember your preferences when you order flowers online.

Types of cookies we use: Essential cookies (for website functionality), analytical cookies (to understand traffic patterns in Forrestfield and surrounding areas), and preference cookies (to remember your choices). You can control cookie settings through your browser; however, disabling essential cookies may affect website functionality.

Policy Changes & Updates

Forrestfield Florist may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date below.

Your continued use of forrestfieldflorist.com.au and ordering flowers from Forrestfield constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.